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Return Policy

Toysconcept.com ensures your complete satisfaction with any toys and games that you have ordered from us.

At Toysconcept.com, we offer an easy 7 days refund and return policy.

We can be requested return, due to mistake occurred from our end, such as incorrect, defective, or damaged merchandise. The customer is requested to contact us by calling us at 201-488-3355 or e-mail us at support@toysconcept.com (please include your order number and the reason you want to return each item) if you feel team Toysconcept has made such an error.

Also we accept returns, but we do not pay for shipping, hence the customer has to pay for shipping cost.

Exchanges and Returns

All returned products must accompany written explanation in order to return. Returned products MUST be returned in "new" resalable condition, in its original packaging. A credit or refund will be given within 15 days.

Refund will not be issued if returned product is found to be damaged beyond use, if it has been used or if product has been damaged in return shipping.

We do not exchange or replace products, if you are not entirely satisfied with your purchased merchandise; you may cancel the order by contacting our Customer Support Department by calling at 201-488-3355 or e-mailing at support@toysconcept.com.

Restricted Items

  • Items ordered in special request of customer by ToysConcept.com other than listed on our site (i.e. now a custom ordered product).

Cancellations

For requesting cancellation of any order you have placed with Toysconcept, kindly contact Toysconcept.com's Customer Support department within two hours of placing your order by email: support@toysconcept.com (please include your order number).

Any request received after two hours of placing order is subjected to shipping fees.

NOTE: An already placed order cannot be edited or modified (such as your billing information, shipping address and/or item quantity modifications). You are requested to cancel the order for making needful modifications.

We always put our best efforts to assist you with satisfied merchandise that you order from ToysConcept.com.

 
Credit Card Online Payments
Billing will appear as "www.toysconcept.com" on your valid Visa, MasterCard, or American Express. You can contact support for billing related questions through our support form.
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